Your key accountabilities are:
- Own and prioritize the team backlog, balancing maintenance obligations and migration workstreams with customer-driven deliverables
- Contribute to release planning by defining what your team can realistically deliver across maintenance and migration releases, feeding into a cross-team release plan
- Collaborate closely with solution architects and tech leads to translate architectural decisions and migration strategies into actionable user stories and sprint goals
- Manage stakeholder communication across different internal departments - including contribution to management reporting and roadmap updates
- Drive transparency on delivery risks, blockers, and team-level dependencies; maintain a clear view of team capacity and velocity
- Coordinate with Customer Support on SLA adherence, ticket prioritization, and proactive escalation management
- Support the Head of Software Development on organizational and PMO tasks across the Austrian initiative — including deputizing in meetings, preparing reporting and presentations, routing cross-functional requests, and tracking open action items to closure
- Act as a coordination point for cross-team topics and ad-hoc escalations, ensuring issues are addressed by the right people and relevant stakeholders are kept informed
- Actively promote and facilitate the use of AI tools within the team — identifying opportunities to leverage AI for productivity gains and ensuring the team has the guidance needed to apply them effectively