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Customer Support Specialist – Regulatory Reporting (German speaker)

Poland
Full-time
Permanent employee

What you'll do

Business and Functional Troubleshooting:
  • Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
  • Analyze and troubleshoot business rules and configurations to resolve issues effectively.
  • Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
  • Collaborate with technical teams to ensure comprehensive issue resolution.
Global Incident Handling:
  • Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
  • Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
  • Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.
Additional Scope:
  • Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
  • Support the development of internal knowledge base content and client-facing documentation.
Qualifications
  • Master’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
  • 3 - 5 years of experience in customer service, business analysis, or working with financial software solutions.
  • Experience working within a financial institution or bank is considered a strong asset.
  • High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.
  • Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.
  • Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
  • Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
  • Excellent communication skills in German and English (C1 level), business fluent
  • Willingness to participate in on-call or weekend coverage as part of a global rotation.


Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Why we should decide on you

Qualifications
  • Master’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
  • 3 - 5 years of experience in customer service, business analysis, or working with financial software solutions.
  • Experience working within a financial institution or bank is considered a strong asset.
  • High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.
  • Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.
  • Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
  • Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
  • Excellent communication skills in German and English (C1 level), business fluent
  • Willingness to participate in on-call or weekend coverage as part of a global rotation.
  • Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.
Key Attributes
  • Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
  • Calm and dependable in high-pressure or time-sensitive situations.
  • Client-focused and collaborative, with a service-oriented mindset.
  • Proactive in driving improvements to internal processes and documentation.
  • Motivated to help build and scale a globally distributed support function.

Why you should decide on us

  • Let’s grow together, join a market-leading SaaS company – our agile character and culture of innovation enables you to design our future. 
  • We provide you with the opportunity to take on responsibility and participate in international projects.  
  • In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.  
  • Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing. 
  • We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.  
  • Together we're better - meet your colleagues at our numerous team events.

About us

About Regnology

Regnology is a recognised leader in regulatory, risk, tax, finance reporting as well as supervisory technology, connecting regulators and the regulated across more than 100 countries.

Serving Tier 1 banks, regional institutions, corporates, insurers, and authorities, our modular, cloud-native platform delivers trusted compliance, innovation, and future-ready solutions—empowering clients with global reach, local expertise, and proven leadership.


Visit our website www.regnology.net
 

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